Shipping Info
I just placed my order, where do I send my film?
Reformed Film Lab1439 N US Highway 1Unit A4Ormond Beach, FL 32174
How do I send my film in? Do you provide mailers?
We do not provide mailers at this time. We recommend using any of the major shipping companies in the US. For orders under 16oz, we recommend USPS Ground Advantage for reliable and inexpensive shipping to the lab.
We recommend small bubble mailers or a small box for sending your film to the lab. Do not send the film in a paper envelop. These have an increased likelihood to rip during transit with film inside of them, resulting in an empty envelop being delivered to us.
Once packaged and ready to ship out, be sure to write your order number on the package.
Can I drop off my film after hours?
Yes! We have two dropbox options currently. One at our main location in Ormond Beach, FL and one in St. Augustine, FL. Details listed below!
Ormond Beach
1439 N US-1, Unit A4, Ormond Beach, FL 32174
This box is checked on the following business day.
St. Augustine
39 Masters Drive, Unit 4, Saint Augustine, FL 32084
This box is shipped to the lab once a week.
Do I receive my negatives back?
Negative return or disposal options are presented at checkout in the shipping section. You can have your negatives sent back to you either cut and sleeved or in a single sleeve left uncut. You can notate which option you’d like in the cart page of our site or mobile app. If you don't need your negatives, we can dispose of them for you and there is no return shipping fee.
How do I receive my prints?
Prints are mailed within 1-2 business days after we email your scans.
How long does return shipping take?
We usually ship orders within one business day of their completion. Our current shipping times are 2-6 business days depending on location and weather conditions.
My package is lost/damaged. What should I do?
Reach out! We want to make sure that everyone is getting what they ordered, so if there is an issue with your package; whether it's lost, damaged, or you received the wrong item, feel free to contact us, so we can figure out a solution.
We don't currently have a phone in house, so the fastest way to contact us about time-sensitive updates or concerns is via email or the contact page of our website. That email is mike@reformedfilmlab.com.
While we are closed Saturday and Sunday, and therefore will not be going through emails those days, we generally check through the emails in the morning and afternoons Monday through Friday.
Okay, you've answered most of my questions, but what's your process?
We're glad you asked! Check out RFL TV for all the behind the scenes magic, meet our staff, and find out the story of the lab!
What are your Terms of Service?
Terms of Service is located here. When you utilize our services, you agree to the Terms of Service outlined on the website.
